The leading representative body for private housebuilders across the UK and Wales, the Home Builders Federation (HBF), has announced the results of its latest National New Home Customer Satisfaction Survey. Since launching in 2005, the annual ratings are designed to provide home buyers with information about home builders to help guide their purchasing decisions and encourage excellent levels of service to be delivered across the industry.
In an event attended by Minister for Housing Kris Hopkins MP, it was revealed that Crest Nicholson has been awarded a prestigious 5 Star Rating, achieving five out of a possible five stars and with levels of customer satisfaction averaging in excess of 90%.
As Stephen Stone, Chief Executive of Crest Nicholson, said:
“Customer service is an integral part of our business and, in a climate where purchaser expectations are continuing to grow, it is more important than ever that we continue to deliver to the highest standards of design, production and customer service. While price, build quality and location are of course major deciding factors when buying a property, it’s how we look after our customers which adds real value to our proposition. The more emphasis the industry can place on collectively meeting the demands of its customer base the better, and the star rating remains an extremely positive endorsement of progress in this area.”