Our Sales team are responsible for dealing with any questions you may have during the purchase of your new home. They will answer questions which relate to the actual purchase of your new home and also on the care of your home after legal completion.
Our staff are trained to understand their responsibility to you, the company's legal responsibilities and the commitments we have made to you under our Customer Charter.
We will provide you with all the pre-contract information you will need before you are expected to exchange contracts. This will be presented in plain language with no jargon so that you are able to make an informed decision about purchasing your home.
If you are not sure which solicitor to use to represent you, and deal with the legal formalities of purchasing a property, we can suggest a selection of local firms.
We will provide you with the name and contact details of our staff who will be responsible for helping you during the purchase of your new home. Our staff will deal with your enquires in a diligent and professional manner.
All our marketing literature and advertisements will comply with the relevant laws and advertising codes, so that it is clear and truthful.
The terms and conditions of our Contract of Sale will be clear and fair and will comply with the Unfair Terms in Consumer Contracts Regulations.
We will provide you with clear and accurate information in the Contract of Sale, so that you understand your legal rights to cancel the purchase of your new home.