Buying with Us

Buying with us

You're in good hands. Crest Nicholson has been building new homes for 50 years.

Choosing a new home is one of the most important decisions you make during your lifetime. With Crest Nicholson you can expect more than just a comfortable, practical and energy efficient home.

At the heart of our mission is a pledge to provide an unyielding focus on the level of service offered to our customers and we are committed to ensuring that the process of buying your new home is as smooth and trouble free as possible.

We invest heavily in staff training because our research shows that homebuyers attach huge importance to standards of service and expectations are high.


A dedicated Customer Service Team is allocated to assist you in every aspect of selecting, purchasing and living in your new home, from providing comprehensive information about your property to choosing options that will personalise the décor and fittings.

At key stages during construction you can view your new home and we'll keep you regularly informed on its progress. Detailed final inspections are carried out before you move in, then our After-sales Team take over, dealing with any queries for up to 2 years should there be any problems. A 24-hour emergency helpline gives you reassurance and peace of mind that you will always receive any help you may need.

In choosing a Crest Nicholson home we are confident that you are buying a home you can be proud of.

Customer satisfaction is of the upmost importance, we want to ensure that we meet or even exceed your expectations.

Our own independent research shows 9/10 of our customers would be happy to recommend us to a friend.

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