-Jo Bobbin joins as Head of Customer Experience -
As part of the company’s on-going commitment to delivering an exceptional customer experience, leading housebuilder Crest Nicholson has appointed Jo Bobbin to a newly created role, Head of Customer Experience. In her new role Jo will be responsible for ensuring that the customer journey remains at the very heart of the business operation.
Jo has a wealth of experience gleaned from 12 years working across the spectrum of the customer service industry and joins from In-house Research & Training Ltd where, as Operations Director, she was responsible for working with companies to improve the customer experience.
Stephen Stone, Chief Executive of Crest Nicholson, comments: “We are absolutely committed to ensuring that our customers get the best experience possible throughout the process of buying a new home and we are therefore delighted that Jo has joined us in this newly created role. Jo will play an integral part in ensuring that we maintain and build on our high standards and will work with our team to ensure they have all the training and resources they need to continue to deliver the exceptional customer experience for which we are renowned.”
Jo comments: “I care passionately about customer service and this new role at Crest Nicholson will enable me to work with the team to make a real difference to our customers. Crest Nicholson has ambitious plans for the future and I’m looking forward to being a part of the company’s success story over the coming years.”
Crest Nicholson has received many accolades for its high standards of customer service and currently holds a Home Builders Federation five star award for customer satisfaction, with over 90% of purchasers saying that they would recommend the company to a friend. Crest Nicholson also places great importance on the training of its customer-facing staff and has previously won a prestigious National Training Award for its bespoke in-house training programme for its sales team, which includes modules aimed at improving the customer experience.