We always strive to offer the highest level of customer service in order to ensure that your experience with us is as smooth and as trouble free as possible

Consumer Code for Home Builders

The Consumer Code for Home Builders is an industry-led scheme which gives protection and rights to the purchasers of new homes.

It ensures that new home buyers are treated fairly and are kept fully informed about their purchase before and after they sign the contract.

The Code benefits both home builders and buyers, because it reinforces best practice and ensures that the level of information and customer service we provide is always of the highest quality.

Crest Nicholson is proud to comply with the Consumer Code for Home Builders. If you need more information on the exact requirements of the Code, please ask a Sales Executive for a copy.

Crest Nicholson has stringent measures in place to ensure that these levels of service are met and our commitment to you is demonstrated through our Customer Charter which sets out the level of service you can expect from us.

You can find out more information about the Code at

Our Customer Charter sets out our commitment to our customers.

Download our Customer Charter