Highbrook Park

Bristol customer service star wins silver at national Crest Nicholson awards

Housebuilder Crest Nicholson has announced the winners of its annual Customer Experience Awards 2013. The awards recognise and celebrate the achievements of Sales Advisors, Site Managers and the Customer Services teams around the country, ensuring that quality service is embedded into every aspect of the company’s operations by placing the emphasis firmly on the extent to which employees are meeting the needs and expectations of customers nationwide.   

Thirteen employees won awards in recognition of their stellar efforts over the last year, including a Customer Service Co-ordinator from Bristol. Karen Weaden was awarded Silver in the Customer Service of the Year category for her enthusiastic and compassionate approach to delivering market leading customer service.

Crest Nicholson has a number of high specification new home developments in the South West, including Invita at Bristol Harbourside, 110 at the Quay in Portishead and Highbrook Park in Harry Stoke.

Discussing the win, Mark Staddon, Customer Service Director, Crest Nicholson South West, said: “Karen has given 20 years’ service to the company as Customer Service Co-ordinator. I have worked with Karen for 12 years and I have always been impressed by her shear enthusiasm even under the most challenging of circumstances. Karen has been a huge part of our team’s success.”


Stephen Stone, Chief Executive of Crest Nicholson, added: “Every time we undertake the assessments for these awards we find ourselves operating in a different market dynamic and I am always proud of how our teams adapt and flex to suit the ever changing market conditions. Our site managers, sales advisors and customer service teams operate at the frontline of the business and play a key role in ensuring that we continue to deliver to the very highest standards. Recognising and rewarding their efforts is of paramount importance if we are to continue to meet the expectations of our customers and remain at the very top of our game.”

Crest Nicholson’s annual Customer Experience Awards form part of the company’s on-going commitment to delivering the very best in customer service as well as delivering comprehensive training and support for staff to ensure they have all the skills and information they need to perform to the very best of their abilities. Crest Nicholson is also committed to supporting the new generation of property industry employees, having a well-established apprentice training and graduate recruitment programme.

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