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Training and Development

A strong work force underpins our company success that’s why we continually invest in training and career development for our team.

We understand that to ensure long term business growth and success it is essential to have a work force with the right skills, knowledge and expertise; that’s why we have a real commitment to developing our team through tailored training programmes and succession planning.

Whether you are just starting your career or are already working your way up the career ladder we will support you in your role and help to develop and nurture your skill sets. To do this we have developed a bespoke programme 'Delivering Professional Excellence'.

Delivering Professional Excellence

This comprehensive training programme aims to give all employees the opportunity to review and discuss their performance, career aspirations and training requirements in order to achieve their and the company’s ambitions. We recognise that training solutions need to be easily accessible and highly relevant to individual needs. In order to meet both of these requirements development is focused on two key areas: Professional skills and management attributes, and Technical skills and qualifications.

Within the umbrella for DPE the business is also committed to the development of industry specific skills for our Sales Advisors and Site Managers. In order to provide our customer with the best service and quality of homes our team are given specialised training namely Promoting Sales Excellence and Site Manager Academy.

Promoting Sales Excellence

This award winning training programme is a framework that’s specifically designed to provide a clear, sign-posted pathway to development and progression for Crest Nicholson Sales Advisors. It equips our Sales Advisors with the skills required to achieve sales and to support our customers throughout the buying process. The programme incorporates a bespoke suite of training options and nationally recognised ISMM sales training qualifications.


What our Sales team think

Marcus Evans
Sales and Marketing Director

The PSE programme has been fundamental to gaining my promotion from Sales Advisor to Sales Manager, Sales Executive and now Sales and Marketing Director. Whilst the business has always supported training, the programme provides a very clear roadmap to suit individuals careers aspirations whether that be to continually improve in your existing role or take steps to work your way up the career ladder. I found the programme to be really beneficial in helping me gain the knowledge and skills needed to get to the next level of my profession.

Part of the training provides an opportunity to also gain an internationally recognised qualification, ISMM. The ISMM qualification and PSE have been instrumental to my career in Crest Nicholson going from strength to strength.

Home Building Skills Pledge

Crest Nicholson is a signatory of the Home Building Skills Pledge, an initiative from the Home Builder's Federation (HBF) and its Home Building Skills Partnership, in recognition of the need for industry to work together to recruit and train more people to the highest standards. We recognise the importance of future proofing our workforce skills – via new entry routes as well as developing our existing talent - so that we can build quality homes where and when we need them.

As a signatory of the pledge, Crest Nicholson is committed to tackling the industry skills gap through a set of five key actions:

  1. Collaborate and share - We will work with the industry to share best practice across attraction, recruitment and skills development;
  2. Train to a standard - We are committed to ensuring that all of our workforce are trained and qualified to a recognised industry standard that equips them with the skills and experiences needed for their roles, meets our business needs and fosters a more positive working environment;
  3. Engage and support - We will lead by example by committing to train all our recruits to the industry standards being developed for their roles, and actively support our sub-contractors to do the same on an ongoing basis;
  4. Champion diversity and inclusion - We are committed to recruiting a more diverse workforce to assist in improving the skills gap facing our industry, ensure breadth of thinking and that the sector is recognised for being inclusive and progressive;
  5. Promote careers - We are committed to promoting home building as a primary career choice with well understood career paths, exceptional training, qualifications and prospects, through the way we attract and actively develop our workforce.

Site Management Academy

This programme looks to promote from within and bring up new talent into the position of Site Managers with potential future growth to Build Manager and even Production Director positions. Training is structured to include on-the-job learning, classroom learning, mentoring and an array of workshops that are designed to provide aspiring Site Managers and potential future Directors with professional, academic and industry skills development.

The Site Manager Academy has already received recognition by national training bodies CITB and CIOB.

Meet our Trainee Assistant Site Manager

Want to learn more about our Site Management Academy? Watch our video of Albert Perry, a Trainee Assistant Site Manager, discussing the journey taken and experience gained on the academy.

If you’re interested in progressing your career take a look at our vacancies.

“CITB is pleased to see Crest Nicholson’s Site Management Academy programme putting in place a well-structured progression model for Site Managers and Assistant Site Managers. CITB share a commitment, with employers such as Crest Nicholson, to ensuring these safety critical roles gain the right knowledge, training, skills and experience. Crest Nicholson’s Academy uses a combination of formal and informal interventions, including a number of CITB products, to enable aspiring employees, from across the organisation, to progress into site management type roles as their careers develop within the organisation. Importantly their academy also makes allowance for new employees entering into the organisation, taking account of existing experience, qualifications and skills already gained.

The comprehensive two and four year programmes, including a blend of accredited training programmes, certifications and a variety of site and classroom based bolt on training requirements. Supplementing this is an individual mentoring approach that will also provide crucial support as individual’s progress through the programme.

The programme will also allow individuals to work towards and achieve accredited and non-accredited qualifications and training solutions across a variety of disciplines relevant to future site management type roles in the construction sector.” Tony Batchelor, Standards & Qualifications, CITB.

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