Customer Care

You're in good hands.
Crest Nicholson has been building new homes for over four decades.

Choosing a new home is one of the most important decisions you make during your lifetime. With Crest Nicholson you can expect more than just a comfortable, practical and energy efficient home.

At the heart of our mission is a pledge to provide an unyielding focus on the level of service offered to our customers and we are committed to ensuring that the process of buying your new home is as smooth and trouble free as possible.

A dedicated Customer Service Team is allocated to assist you in every aspect of selecting, purchasing and living in your new home, from providing comprehensive information about your property to choosing options that will personalise the décor and fittings.

We invest heavily in staff training because our research shows that homebuyers attach huge importance to standards of service and expectations are high.

At key stages during construction you can view your new home and we'll keep you regularly informed on its progress. Detailed final inspections are carried out before you move in, then our After-sales Team take over, dealing with any queries. A 24-hour emergency helpline gives you reassurance and peace of mind that you will always receive any help you may need.

In choosing a Crest Nicholson home we are confident that you are buying a home you can be proud of.

Customer satisfaction is of the upmost importance, we want to ensure that that we meet or even exceed your expectations.

In the 2010 Housebuilding Federation survey, which surveyed our customers, Crest Nicholson was awarded the highest rating of 5 stars based on 'Quality of Build' and 'Recommendation'. This industry success confirms our own independent research which has already shown that 96% of our existing purchasers would be happy to recommend Crest Nicholson to a friend.