Customer Promise

We want to exceed your expectations.
From the day you first visit us to the day you move into your new home and beyond.

Crest Nicholson remains uncompromising in its commitment to putting the needs of its customers first and to meeting your expectations through the provision of environmentally sensitive and well-built developments.

Our customer promise sets out our commitment to you, our customer. Full details of this commitment are contained within our Home Owners Guide which you'll receive when you reserve a new Crest Nicholson Home.

We promise our customers that we will:

Be responsive, polite, clear and professional at all times.
Deal diligently with all enquiries and provide regular progress reports.
Provide comprehensive information on your new home.
Enable you, wherever possible, to personalise your new home from the range of options available at your development (subject to stage of construction).
Allocate a dedicated Customer Service Team to assist you in every aspect of buying and living in your new home.
Arrange for you to view your new home at key stages in the construction process.
Carry out a detailed final demonstration of your home before you move in to ensure our stringent quality standards have been met.
Give you a demonstration of all domestic systems and appliances, fixtures and fittings to ensure that you are totally familiar with the running of your new home.
Provide you with a professional and comprehensive after-sales service from our Customer Service Department, including 24 hour emergency cover for the first two years of occupation.

Already Reserved?

Click here to access your Home Owners Guide.

This comprehensive document, designed to make your move as smooth and trouble free as possible, will detail everything you need to know from Reservation through to legal completion and beyond.

Throughout the process Crest Nicholson have bent over backwards to help us, if we've asked them about anything, they've sorted it out quite brilliantly. We've been very happy to buy from Crest Nicholson.

Mary Allan
Admiralty Quarter, Portsmouth