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We always strive to offer the highest level of customer service in order to ensure that your experience with us is as smooth and as trouble free as possible.

As a trusted new homes developer, we follow consumer codes. These codes benefit both home builders and buyers, because they reinforce best practice and ensure that the level of information and customer service we provide is always of the highest quality. They ensure that new home buyers are treated fairly and are kept fully informed about their purchase before and after they sign the contract.

If you reserved your new home on or after 7th February 2023, the New Homes Quality Code applies.

NEW HOMES QUALITY CODE

The New Homes Quality Code is the code of practice of the housebuilding industry that aims to drive up the quality of new build homes and strengthen protections for customers.

Crest Nicholson is a registered developer with the New Homes Quality Code. If you need more information on the exact requirements of the Code, please refer to https://www.nhqb.org.uk/ or ask your sales executive.

If you reserved your new home before 7th February 2023, the Consumer Code for Home Builders applies.

Consumer Code for Home Builders

The Consumer Code for Home Builders is an industry-led scheme introduced in 2010 which gives protection and rights to the purchasers of new homes.

Crest Nicholson is proud to comply with the Consumer Code for Home Builders. If you need more information on the exact requirements of the Code, please ask a Sales Executive for a copy.

You can find out more information about the Code at www.consumercode.co.uk.

Crest Nicholson has stringent measures in place to ensure that these levels of service are met and our commitment to you is demonstrated through our Customer Charter which sets out the level of service you can expect from us.

Our Customer Charter sets out our commitment to our customers.

Download our Customer Charter