Our customers
At Crest Nicholson we believe that every house we build is special and that every development is a unique project, deserving of careful thought, planning and individual attention. We continuously create new standards of product design and service in order to provide our customers with a better living environment. Quality of life is at the heart of our mission.
We recognise that choosing a new home is one of the most important decisions our customers ever make and, with unsettled consumer confidence in the market, we are increasingly focused on ensuring that our product and service levels exceed expectations.
We have addressed the current challenges in the housing market in a number of ways:
- Putting customer service first and improving the way we communicate with our customers
- Providing a range of options to make buying a home more affordable
- Training our sales teams to be more efficient and rewarding them for their success
- Marketing the sustainability credentials that a Crest Nicholson home offers.
Despite the extremely challenging conditions in 2009, Crest Nicholson achieved the highest level of Customer Satisfaction, as reported by the Home Builders Federation (HBF). The Group has been awarded an outstanding 5 stars out of 5, moving from 3 stars for the past five years, to the top of the league at the end of 2009.
"Even in adverse conditions we have the strength and determination to achieve the highest levels of customer service."
Stephen Stone, Chief Executive
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Putting customer service first
Unlocking affordability
Supporting and rewarding our teams
Marketing and communicating sustainability
The future for our customers
Progress & Targets