We aim to deliver high levels of customer satisfaction through excellent design, sound construction, quality materials and professional courteous services...
During 2007 we set ourselves a series of stretching targets to drive improvements across our business and enhance our sustainability performance. We published these targets in our 2007 Sustainability Report.
In this section we describe the progress we have made during 2008 and what we will focus on in 2009, within our six key areas of focus.