Meeting customers' needs

Crest Nicholson remains passionate about the quality of our product, and the level of service and customer care that we provide. Our purchasers increasingly expect a more comfortable, practical and attractive home. We want to ensure that we continue to meet these expectations and provide our customers with a sustainable home they can be proud of, one in which they will genuinely want to live, work and play.

We offer our customers help and support at each stage of the process, including helping them with a range of affordability options.

We also market and communicate the sustainability credentials of our developments because it is critical that our customers understand the sustainability agenda and the way in which they can maximise the sustainability features of their new homes.

Providing strong customer service and then reviewing survey feedback is a fundamental part of our business.

We aim to create sustainable communities not just homes. So we are committed to helping to establish sound management approaches on our developments. By doing so, we hope to contribute to their long-term stewardship.

Award Winners - Sales & Site Managers of the Year.
Award Winners - Sales & Site Managers of the Year. Our employees continued to outstrip expectations to deliver outstanding sites for visitors and purchasers. Download the full details >> PDF Icon (412kB)

"As one of the first purchasers to move into Admiralty Quarter a year ago, we have had the opportunity to watch the development grow, which means that we really feel like part of the community, and that's very important. Throughout the process Crest Nicholson have bent over backwards to help us, if we've asked them about anything, they've sorted it out quite brilliantly. We've been very happy to buy from Crest Nicholson as a company."

Mary and Ron Allen purchased a second home at Admiralty Quarter, Portsmouth

Read More

Making buying affordable.

Marketing and communicating sustainability.

Customer Service.

Long-term stewardship.

" We aim to deliver high levels of customer satisfaction through excellent design, sound construction, quality materials and professional courteous services..."
Further Information